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Terms of Service

Last Updated: December 2024

Welcome to CROSSWDTREADING LLC. These Terms of Service ("Terms") govern your use of our games, applications, and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using any games, applications, or services provided by CROSSWDTREADING LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our services.

2. Services Description

CROSSWDTREADING LLC is a game and application publishing company that provides digital entertainment services, including but not limited to mobile games, web applications, and related digital content.

3. User Accounts and Registration

3.1 Account Creation

Some of our services may require you to create an account. You are responsible for:

Providing accurate and complete information during registration
Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account

3.2 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Payment Terms and Processing

4.1 Payment Methods

We accept payments through various methods including:

Credit and debit cards (Visa, MasterCard, American Express)
Digital wallets and payment processors (Stripe)
Other payment methods as may be offered from time to time

4.2 Payment Processing

All payments are processed securely through our third-party payment processors. By making a purchase, you authorize us to charge your payment method for the specified amount.

4.3 Payment Authorization

When you make a purchase, you represent and warrant that:

You have the legal right to use the payment method
The payment information you provide is accurate and complete
You authorize us to charge the payment method for the specified amount

4.4 Payment Processing Issues

Important: If you experience any payment processing issues, including but not limited to:

Failed transactions
Duplicate charges
Unauthorized charges
Payment method errors

Please contact our customer support immediately at service@crosswd.com with the following information:

Transaction ID or reference number
Date and time of the transaction
Amount charged
Payment method used
Description of the issue

5. Refund Policy

5.1 General Refund Terms

We strive to provide excellent service and customer satisfaction. Refunds may be available under certain circumstances as outlined below.

5.2 Refund Eligibility

Refunds may be considered for the following reasons:

Technical issues preventing service use
Duplicate or erroneous charges
Service unavailability for extended periods
Billing errors or unauthorized charges

5.3 Refund Process

To request a refund:

Contact our customer support at service@crosswd.com
Provide your account information and transaction details
Explain the reason for your refund request
Include any relevant documentation or screenshots

Refund Processing:

We will review your request within 3-5 business days
Approved refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
You will receive confirmation via email once processed

5.4 Non-Refundable Items

The following items are generally non-refundable:

Consumable digital items that have been used
Services that have been fully delivered
Accounts that have been suspended for Terms violations
Purchases made more than 30 days ago (except for billing errors)

6. Intellectual Property Rights

All content, games, applications, and services provided by CROSSWDTREADING LLC are protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, modify, or create derivative works without our express written consent.

7. User Conduct

You agree not to:

Use our services for any illegal or unauthorized purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our services
Use cheats, hacks, or other unauthorized modifications
Harass, abuse, or harm other users
Violate any applicable laws or regulations

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand how we collect, use, and protect your information.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access to our services. We may temporarily suspend services for maintenance, updates, or other operational reasons.

9.2 Limitation of Liability

To the maximum extent permitted by law, CROSSWDTREADING LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: service@crosswd.com
Address: 258 S Lobban Ave, Buffalo, WY 82834, US

Last updated: December 2024